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Contact us

At Petmeds™ we believe in providing excellent customer service and we understand the importance of providing a fantastic experience while using us.

Before contacting us, it's always a good idea to take a look at our FAQ, usually the quickest way to find an answer.

If you did not find what you were looking for on our FAQ page, you can contact our care team in any of the ways listed below.

By Live chat: Click the “Live chat” box at the bottom, right hand side of the screen any time between 10am and 6pm Monday to Friday for the fastest response to your query.

By Email: Write to us at [email protected] and we will endeavour to get back to you within 1 working day.

By Phone: Call us 0203 675 0787 and select option 1 to place and order, 2 to speak with us about an existing order or, option 3 to speak to our pharmacy. Our phone lines are open from 8am to 6pm Monday to Friday and from 10am to 2pm on Saturdays.

Prescriptions(Pharmacy) Postal Address:

To post us your prescription please simply write your order number on the prescription and address the envelope to the below address:


Prescriptions can be also be faxed to us on +44(0)8709212233.

Click here to find further information regarding prescriptions.™ is the trading name of Kokoba Ltd, Company Number 06060026, registered in England & Wales with its registered office at

15-19 Baker's Row,