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Delivery options & charges

Super Saver Delivery | Delivered within 3-5 working days

Orders under £29 - £2.99
Orders over £29 - FREE


Premium Delivery | Delivered within 2-3 working days

Orders under £29 - £4.99
Orders over £29 - £2.99


Premium+ Delivery | Delivered within 2-3 working days

Orders over £29 - £4.99

Get all the benefits of Premium+ delivery:

• 1h delivery slot defined by carrier

• Not going to be home? Reschedule your delivery or have it delivered to one of 2500 local DPD Pickup Shops using in flight options

• Monitor driver location on the map

• Ability to track driver’s delivery queue to your address

Watch the DPD Follow My Parcel video for more information:


Local Pickup | Delivered within 2-3 Working Days

All orders - £3.99 

This option allows you to choose one of over 2,500 local shops to collect your order from at a time convenient to you and with all the benefits of our Premium service. You'll receive email and text notifications, including a 1-hour delivery window so you know exactly when your order will arrive to your chosen shop. You order will be held safely in selected shop for 7 days, allowing you the freedom to collect at a time that suits you. Choosing a shop is easy - simply enter your chosen postcode and select the local shop most convenient to you! Note: this delivery option is not valid for orders over 20kg.

Delivered by DPD.


Medicated items: Please note that medicated, pharmacy items (including flea and tick treatments) will be shipped separately from any remaining items on your order.


INTERNATIONAL DELIVERY CHARGES

Please refer to the delivery table below for our shipping charges and delivery times, this only applies to parcels over 1kg i.e food. Please note dispatch can take up to 48hrs.

Country Delivery Time
After Despatch
(days)
Shipping
Charge
(£)
Free Delivery
on Orders
Over (£)
Bulgaria 4 19 100
Croatia 7-11 19 100
Czech Republic 2 19 100
Ireland (Over 2kg) 2 10 100
Ireland (Under 2kg) 2 5 100
Poland 4-5 19 100
Romania 3-4 19 100
Slovenia 3 19 100

RETURNS POLICY

General Products: If for any reason you are not satisfied with any item you have purchased from us (excluding medicines), you may return it if you notify us within 14 days of receiving it. The product must be in its original packaging, unopened and in a re-saleable condition and the cost of collection or return will remain at your charge. We only accept returns for products that have been purchased through us.

Medicines: We regret that we cannot, by law, accept returns of any medication including all flea treatments and wormers. If you return a medicine to us all we can do is dispose of it for you as it cannot be resold.

If for any reason your return is a result of an error on our part, it will be accepted if we receive the product within 28 days of the order.

Any return which does not meet the conditions set forth above will not be refunded or replaced.