Shopping online can be frustrating at times so we’ve tried to come up with all the possible difficulties you might face when ordering with us and provide you with the answers below.
REGARDING YOUR ORDER
Delivery time of purchased products depends on your location and designated shipping method selected when you placed your order. You can check your order confirmation email for an indication of when your order will be due for delivery. All orders received after our 11am deadline will be processed on the following working day. Working days are Monday to Friday only; we do not deliver or process orders on weekends or on bank holidays.
Orders weighing less than 15kg will be delivered via Hermes unless Premium DPD or Local pickup has been chosen. Orders weighing over 15kg will be delivered via Yodel again unless chosen otherwise. Items requiring special handling for example hazardous items such as sprays must always go with Yodel or fish tanks etc by a pallet courier service.
If you are unhappy with the item or have happened to receive the incorrect item please contact us and our Customer Service Advisors will rectify this for you.
If your order has been received and you are missing an item please contact us and our Customer Service Advisors will rectify this for you.
You can review your recurring orders any time under "My Account" > "Recurring Orders".
- Dry (and protected from rain or flooding)
- Secure from public access
- Accessible to our courier
- Porch with a door
- With a designated neighbour
- Wheelie bin
- Door step
- Gardens, yards & patios
- Over gates or walls
- Under benches or plants