Returns & Refunds
Changed your mind? Product no longer needed? It happens sometimes, we understand! We will do our best to assist you.
You can return your order for a refund or exchange within 14 days of receipt of your parcel. The Product must be in its original packaging, unopened and in a re-saleable condition and the cost of collection or return will remain at your charge. We only accept returns for products that have been purchased through us.
If your shipping address is outside the EU, we will retain the shipping fee.
Important Note! We cannot accept returns of any medications including all flea treatments and wormers. If you return a medicine to us, all we can do is dispose of it for you as it cannot be resold.
If an item arrives damaged, or if your return is a result of an error on our part, we will fully refund or resend the item against photographic evidence of the damage. Please contact us via [email protected]
Long Croft Rd,