Your browser does not support JavaScript! Terms & Conditions |
Skip to content Skip to navigation menu

Terms & Conditions

The site is owned and operated by Petmeds (the trading name for Kokoba Ltd) ("Petmeds", "we", "us"). Registered Office:

15-19 Baker's Row,

Registered number: 06060026 (England and Wales).

The following terms and conditions (the “Terms”) apply to your use of the Petmeds™ website (our “Website"). If at any time you do not wish to accept the Terms, you may not use the Website. Petmeds™ reserves the right at any time to modify these Terms and to impose new or additional terms or conditions on your use of the Website. Such modifications and additional terms and conditions will be effective immediately and incorporated into these Terms once posted on the Website. Whilst Petmeds™ will endeavour to inform you when modifications arise, it is not obliged to do so and your continued use of the Website will be deemed acceptance thereof. By using the Website you signify your acceptance of the Terms:

Privacy Policy

Petmeds™ Privacy Policy is located at [/privacy-policy]. Any changes to the Privacy Policy will be posted at that location.

Accuracy of content

Petmeds™ has taken every care in the preparation of the content of this Website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this Website. All prices are displayed inclusive of any applicable sales tax. To the extent permitted by applicable law, Petmeds™ disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Website. Petmeds™ shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website.

'RRP' means the resale price of a product recommended by the manufacturer or supplier. PetMeds only specify the product RRP where this has been disclosed by the manufacturer or supplier.

The Website and its content are provided “as is” excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. Petmeds™ further accepts no responsibility or liability for functions contained on the Website and makes no warranties that the Website will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you. Petmeds™ does not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors or viruses, worms or “Trojan horses” and Petmeds™ is not liable for any damage you may suffer as a result of such destructive features. Petmeds™ shall not be held responsible for content provided by third parties. Petmeds™ is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the Website. These Terms do not affect your statutory rights or your legal rights as a consumer.

While Petmeds™ has made every effort to ensure that the information contained on the Website is up to date and accurate, Petmeds™ does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website. Petmeds™ is not responsible for any errors, or for the results obtained from the use of this information. Where Petmeds™ is advised that information is incomplete or inaccurate Petmeds™ will amend the information on the Website. All information on the Website is provided 'as is', with no guarantee of completeness, accuracy or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will Petmeds™ or its partners, agents or employees be liable to users or anyone else for any decision made or action taken in reliance on the information on the Website or for any consequential, special or similar damages, even if advised of the possibility of such damages.


To register with Petmeds™ you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.


Password/account security

When you register to use the Website you will be asked to create a password. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Petmeds™ shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Payment and Delivery

Petmeds™ accepts payment via credit/debit card, PayPal and Google Checkout. Petmeds™ takes payment up front, however if Petmeds™ is unable to deliver the order Petmeds™ will provide a refund via the same mechanism payment was made.

Most orders are dispatched within 24 hours when placed on a working day, but Petmeds™ aims to dispatch all orders within 3 days from the first working day after the order has been placed. Petmeds™ will communicate any delays to the customer.

Ordering errors

Your order is an offer to buy from us. Nothing that Petmeds™ does or says will amount to any acceptance of that offer until Petmeds™ actually despatches an item to you, at which point a contract will be made between us. At any point up until then Petmeds™ may decline to supply an item to you. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. If Petmeds™ declines to supply an item to you and you have already paid for it, Petmeds™ will give you a full refund of any amount already paid for that item in accordance with the Returns and Refunds page.

You are able to correct errors on your order up to the point at which you click on ‘submit’ on the final page of the ordering process.


You have the right to return your order within 7 days of receipt of the goods (this excludes medicine orders such as prescription items and flea and worming products). For details of how to exercise this right please see the Returns and Refunds page.

Restrictions on purchase

Non Prescription items

When purchasing non prescription items from the Website you will be asked to provide some additional information about your pet’s health, so that Petmeds™ staff can check that the non prescription item is suitable for your pet’s needs.

Please note by accepting these terms and conditions you are agreeing:

  • To read the manufacturer's datasheet supplied and use the product according to manufacturer’s guidelines.
  • You have checked that the products are suitable for the species, age and weight of animal and correct indication (Please contact us or your vet if not sure.).
  • That you are not buying the licensed product for resale.
  • All animal information provided on the website is up to date and accurate.

Links to other websites

Petmeds™ has placed links on this Website to other websites we think you may want to visit. Petmeds™ does not vet these websites and does not have any control over their contents. Petmeds™ cannot accept any liability in respect of the use of these websites.

Intellectual Property

The content of the Website is protected by copyright, trade marks, database and other intellectual property rights. All rights, including copyright, in the content of these Petmeds™ web pages are owned or controlled for these purposes by Petmeds. In accessing Petmeds™ web pages, you agree that you may only download the content for your own personal non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these Petmeds™ web pages for any other purpose whatsoever without the prior written permission of Petmeds.

No licence is granted to you in these Terms to use any trade mark of Petmeds™ or its affiliated companies including, without limitation, the trade mark Petmeds.

Exclusions of liability

You acknowledge that your use of the Website is at your own risk. If you are dissatisfied with the Website, the Terms or any of the content your sole remedy is to discontinue use of the Website. In no event will Petmeds™ be liable to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even if Petmeds™ have been advised of the possibility thereof. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you. Petmeds™ shall not be liable for any loss or damages whatsoever due to inability to access the Website.

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Petmeds™ or any of its employees or agents; fraud or fraudulent misrepresentation; any breach of the obligations implied by section 12 of the Sale of Goods Act 1979; defective products under the Consumer Protection Act 1987; or any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


You agree to indemnify, defend, and hold harmless each of Petmeds™, its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of Petmeds™, its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against Petmeds™, its employees, representatives, suppliers, or agents is based on or arises in connection with:

  • (i) your use, or use by someone using your computer or your account, of the Website;
  • (ii) any breach by you, or by someone using your computer or your account, of the Terms;
  • (iii) a claim that any use of the Website by you, or by someone using your computer or your account: (a) infringes any intellectual property rights of any third party, or any right of personality or publicity, or (b) is libellous or defamatory, or otherwise results in injury or damage to any third party; (iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of, the Website by you; or (v) any misrepresentation or breach of representation or warranty made by you contained herein.

References in this section of the Terms to your use of the Website shall be deemed to include any use by a third party where such a third party accesses the Website using your computer or your account.

You agree to pay Petmeds™, its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim.

Other legal notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website. These terms and conditions, any document expressly referred to in them and any other legal notices on this website constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any order. We each acknowledge that, in entering into an order, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract. Nothing in this clause limits or excludes any liability for fraud.

Events outside Petmeds ™ control

Petmeds™ will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) strikes, lock-outs or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks; and (f) the acts, decrees, legislation, regulations or restrictions of any government. Petmeds™ performance under an order is deemed to be suspended for the period that the Force Majeure Event continues, and Petmeds™ will have an extension of time for performance for the duration of that period. Petmeds™ will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under an order may be performed despite the Force Majeure Event.


If Petmeds™ fails at any time to insist upon strict performance of any of your obligations under an order or any of these terms and conditions, or if Petmeds™ fails to exercise any of the rights or remedies to which Petmeds™ is entitled under these terms and conditions, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by Petmeds™ of any default will not constitute a waiver of any subsequent default. No waiver by Petmeds™ of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Local Laws and Regulations

The Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website. Petmeds™ does not represent that either the Website or the content are appropriate for use or permitted by local laws in all jurisdictions.

Petmeds™ make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations or purchase medicines are responsible for compliance with local laws if and to the extent local laws are applicable. Petmeds™ will not be liable for any breach by you of any such laws.

If you order products from the Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that Petmeds™ has no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Law, jurisdiction and language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These Terms do not affect your legal rights.


Repeat Orders - Terms and Conditions (‘Repeat Order Terms’)


These terms and conditions govern the relationship between us and the customer (‘you’, ‘your’) in respect of your repeat orders, in addition to our usual Terms and Conditions, Privacy Notice and any other legal terms on our website. By placing a repeat order, you are agreeing to these terms.

In the event of a conflict between these Repeat Order Terms, and any other of our terms, these Repeat Order Terms will prevail.

Setting up Your Repeat Orders

Repeat orders are available on products where indicated on the product page. You will be able to set up your repeat order on the cart or checkout page, selecting how often you would like to receive your repeat product (from 1 week to 1 year).

If you set up multiple repeat orders on the same day, at the same frequency, we may group these into one repeat order. If the orders have different delivery options, the cheapest delivery option selected will automatically be applied to the grouped order.

Your subscription will continue until cancelled in the manner set out below.

Each repeat order is a separate contract by law. The contract is concluded when your order is dispatched and you are sent confirmation of dispatch.

Price of the Products

For your first order, the price of the products will be the price displayed on the website at the time you place the order.

For subsequent recurring deliveries, the applicable price will be the price of the product at the time payment is taken (approximately 5 days after you are emailed to remind you about your order (“Reminder Email”)).

You may select express delivery for your first order. For subsequent repeat orders the same delivery method will automatically be selected.

Any discount codes or specific promotions applied to your first order not apply to subsequent recurring orders.

New Customer Discount
Voucher code 5OFF can only be used on your first order when spending over £39. Not to be used with any other voucher codes. Discount available for a limited time only.

Order Process

After your first order, the repeat order will be automatically placed at your selected interval, using the same payment method used to set up the recurring order. You will be sent a Reminder Email 5 days before payment is taken to confirm that the order is being placed at which stage you will have the following options:

  • Do nothing and receive your order as specified in the email;
  • Amend frequency of order;
  • Edit quantity of ordered products; or
  • Cancel your repeat orders altogether.

These actions can be performed up to 5 days after your Reminder Email within your customer account area.

Your payment will be taken 5 days after your Reminder Email, and dispatch usually occurs 2-3 days after payment (depending on the delivery option selected on your first order).

If you card is nearing expiry, expired, or otherwise fails to process, the order will fail to go through and we will try to contact you. Similarly, if your order fails for any other reason (for example the product is out of stock or your address is not recognised) our customer contact centre will get in touch.

Repeat orders may be returned in accordance with our usual returns policy.

Cancellation or Changes

You can make changes to your subscription as per the bullet points above at any time in your customer account online.

You can cancel your recurring order at any time by contacting our customer care team on 0203 675 0780. Please be aware, it may not be possible to cancel your recurring order once payment has been taken (although customer care will do their best to help you if you phone them!)

Please note we may cancel your recurring order for any reason in our sole discretion, including if the ordered product is discontinued.

Alteration of Service or Amendments to the Repeat Order Terms

We reserve the right to alter, suspend or terminate the repeat orders scheme at any time by updating the relevant website page.

We also reserve the right to amend these Repeat Order Terms at any time by updating this page. You will be subject to the Repeat Order Terms in force at the time that each order is placed.